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Privacy Policy

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Last updated: 30 January 2026

Knitting Workshop UK Ltd ("we", "our", or "us") is committed to safeguarding the privacy and security of your personal data. This Privacy Policy outlines how we collect, process, store, and share information when you visit our website (knittingworkshopuk.com), enroll in our workshops, purchase craft supplies, or interact with our London studio.

1. Data Controller Information

Knitting Workshop UK Ltd is the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Knitting Workshop UK Ltd
14 Craft & Design Street, Covent Garden, London WC2E 9HA, UK
Email: [email protected]
Phone: +44 20 7946 0912

2. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity & Contact Information: Full name, email address, telephone number, and postal address.
  • Transactional Data: Details of workshop bookings, course subscriptions, VIP membership status, and physical yarn purchases.
  • Technical Data: IP address, browser type, operating system, device identifiers, and website usage statistics collected via essential cookies.
  • Communication Records: Copies of inquiry forms, feedback submissions, and studio customer service correspondence.

3. Legal Bases for Processing Data

We process your personal information strictly in accordance with UK law under the following legal grounds:

  • Performance of Contract: Processing necessary to fulfill workshop bookings, process orders, or manage VIP memberships.
  • Legitimate Interests: Improving studio course offerings, website security, and administrative efficiency.
  • Legal Obligation: Retaining financial transaction records for HMRC tax compliance.
  • Consent: Sending promotional newsletters where you have explicitly opted in.

4. Data Retention & Security

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations. All digital records are stored on secure encrypted servers with restricted access control.

5. Your Statutory Rights

Under the UK Data Protection Act 2018, you have the right to request access to, rectification of, or erasure of your personal data, restrict or object to processing, and request data portability. To exercise any of these rights, please contact [email protected].

6. Complaints to the ICO

If you believe your personal data has been handled improperly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection (ico.org.uk).